AI coworker in Bouwworks: project administration and service tickets at production scale

Bouwworks in Dutch construction and installation

For many Dutch construction, installation and infra firms, Bouwworks is where operations come together. Projects, hours, materials, subcontractors, service tickets and invoices all flow through it. A project's profit or loss is ultimately what Bouwworks shows. That also makes it the system where the heaviest work happens: planners, work preparers, project managers and admin staff book in it all day.

The reality is that many entries don't start in Bouwworks. Service tickets arrive by email, a portal or a PDF from the subcontractor. Subcontractor invoices follow separately. Material slips are handed over on site by a driver. All of it eventually has to be linked to the right project, the right cost type and the right phase. That eats time, and small errors creep in.

What an AI coworker in Bouwworks does

Our AI coworker reads incoming documents, recognises the type, extracts project number, cost type, hours or amount, validates against Bouwworks and posts. What the coworker isn't certain about goes to the right colleague with a proposal, instead of being pushed blindly into the system. That keeps the administration clean, even when the source is messy.

• Service tickets from subcontractors are automatically linked to the project and posted to the right cost type.
• Subcontractor invoices are matched against open purchase orders and tickets, with tolerance rules per relation.
• Material slips and packing slips are validated against suppliers and projects, and routed when they deviate.
• Status updates and email traffic around projects are summarised and added as a note to the right project card.

Native integration, no separate set of books

We integrate directly with Bouwworks through its published interfaces. No middleware, no separate database, no shadow administration. The AI coworker gets its own Bouwworks user, with explicit rights on the areas where it operates. What it does is visible in the Bouwworks log at user level. For your controller and your auditor nothing changes about the audit trail, except that the cycle time gets shorter.

Combined with AFAS or Exact

Many construction and installation firms run Bouwworks next to AFAS Profit or Exact for general ledger and HR. Our AI coworkers operate in both worlds: project entries in Bouwworks, financial postings in AFAS or Exact, sharing the same case context. That prevents a document being booked twice or the project administration drifting away from the general ledger.

Where you start

A first Bouwworks project almost always starts with service-ticket processing, because the volume is highest there and the pain is most tangible. From that first process you naturally extend into subcontractor invoices, material slips and project status updates. Plan your go-live with a Quick Scan to find out which Bouwworks process delivers the most when you start there.