Government & Public Sector

Serve citizens better.
With less backlog.

24/7
Availability
100%
Audit trail
Human
In the loop
NL/EU
Data hosting
🏛️
Alex
AI Case Handler
Permit checkedJust now
Environmental - complete
WMO intake processed2 min ago
Eligibility confirmed
Report routed5 min ago
Pothole → Roads dept
Online
Sound familiar?

Why public sector teams struggle

Drag to explore→
📈01

Growing case volumes

Permit applications, WMO requests, and reports keep increasing. Staff can't keep up with demand.

⏳02

Long lead times

WMO has an 8-week legal deadline. Yet 1 in 4 municipalities miss this target. Citizens wait, satisfaction drops.

👥03

Staff shortages

Experienced staff retire. New hires take months to train. Knowledge walks out the door.

🔄04

Repetitive assessments

Many cases follow standard patterns. Staff spend hours on routine checks that could be automated.

🗃️05

Fragmented systems

Data lives in multiple systems. Staff switch between screens, copy-paste, and manually check registers.

⚖️06

Compliance pressure

AVG, audit trails, transparency laws. Every decision must be documented and explainable.

Use cases

What Alex handles for you

01

Permit Applications

Environmental permits, building permits, event licenses

Alex receives applications, checks completeness, validates against regulations, and prepares draft decisions. Staff review and approve.

Days
not weeks
Staff
reviews & approves
02

Social Services (WMO)

Care assessments, home modifications, transport

Intake forms are processed automatically. Alex checks eligibility, gathers required documents, and prepares assessments for staff review.

Faster
intake processing
Complete
documentation
03

Public Space Reports

Potholes, graffiti, broken streetlights, waste

Citizen reports are categorized, deduplicated, and routed to the right department. Status updates are sent automatically.

Auto
categorization
Fast
routing
04

Invoice Processing

Vendor invoices, grants, subsidies

Invoices are matched with purchase orders and contracts. Three-way matching, approval routing, and payment scheduling.

99%
match accuracy
Auto
routing
Trust & Compliance

Built for the public sector

👤
Human-in-the-loop
Staff always review and approve
📋
Full audit trail
Every action logged and traceable
🇳🇱
Data in Netherlands
Hosted on Dutch/EU infrastructure
🤖
AI Act compliant
Transparent, explainable decisions
🔒
AVG compliant
Privacy by design
📊
ISO 27001
Certified information security
What to expect

Results municipalities typically achieve

50-80%
Less manual data entry
Faster
Case processing
100%
Audit trail compliance

Results vary based on case types and current processes. We'll assess your specific situation in a demo.

Ready to reduce backlogs?

See how Alex can help your municipality serve citizens better.

Request a demo
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