Less administration.
More building.

Endless phone calls

Customers call for status updates. Staff spend more time on communication than solutions.

Double data entry

The same information is entered into multiple systems. Error-prone and time-consuming.

Scheduling puzzles

Scheduling technicians is complex. Travel time, skills, availability — it takes hours to solve the puzzle.

Overflowing mailboxes

Service requests come in via email, phone, portals. Keeping track is a full-time job.

Recurring questions

The same questions, answered over and over. Knowledge base is missing or outdated.

Lack of insight

How many tickets are open? What's the average lead time? Data is scattered across systems.

Intake & Registration

AI colleague Mark processes incoming service requests via email, phone, or portal. He extracts the relevant information, creates a ticket, and categorizes it immediately.

Planning & Scheduling

Based on location, skills, and availability, Mark proposes the optimal schedule. Including automatic confirmation to the customer.

Customer Communication

Customers are automatically kept informed of the status. Fewer inbound calls, higher satisfaction.

Reporting & Insights

Always have insight into open tickets, lead times, and team performance. Data-driven decisions.

Construction service company transforms service department

A mid-sized construction service company processes service tickets daily. By deploying AI colleague Mark for intake, scheduling, and communication, processing time has decreased significantly and manual data entry has been eliminated.

Results based on actual client implementation